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GP Automate Is Transforming Primary Care Across the Nation
Overview
Nestled in vibrant Wembley, London, Premier Medical Centre has >13,000 patients. Due to its links with Middlesex University, their growth is 15-20% per year, registering >2500 new patients per year. During the strains of Covid and workforce burnout, there were significant pressures that meant they were in critical need of streamlined processes and enhanced staff efficiency.
Challenges
✲ Navigating Post-Pandemic Employee Burnout
✲ Significant Growth year-on-year
✲ Increased Admin pressure on Staff
✲ Profit Flatlining
✲ Suboptimal QOF Scores
Quote
“We’ve been using GP Automate since May. It has completely revolutionised our way of working. There is no longer a need to do mundane tasks on a daily basis. Job satisfaction hasn’t been higher since COVID and we can’t wait to trial EMIS tasks!”
– MRS SEEMA USSENE (Practice Manager)
Products Used
✓ Lab Reporting
✓ Registrations
✓ Chronic Disease Management
✓ Electronic Prescriptions
Introduction
Located in Sutton, Robin Hood Lane Health Centre serves a patient list of 15,000. A forward-thinking practice and one of our early adopters recognised the need for a more streamlined way of working in General Practice. Administrative tasks were significantly impairing operational efficiency. These time-consuming tasks were diverting precious resources away from patient care and service improvement.
Challenges
✲ Manual registrations take 30-60 minutes per case, creating administrative burdens as the practice grows.
✲ Despite strong scores in chronic illnesses, staff struggle to allocate sufficient time for specific QOF areas, potentially compromising comprehensive care.
✲ GPs and clinicians experience daily task overload, leading to increased stress and reduced efficiency.
Quote
“We want to do as much automation as possible. The more we can take away from GPs, clinical and administrative staff, the more we can focus on other things we want to achieve. We want to free up more staff time and improve patient care.”
– MR AMIT SEYAN (GP Partner)
Products Used
✓ Chronic Disease Recalls (Floreys)
– Asthma
– BP
– Diabetes
Introduction
Vernon Park Surgery, a general practice in Stockport, with a patient list size of 3,283, sought innovative solutions to address staffing constraints and improve patient care. Discover how they leveraged automation to streamline manual processes and enhance their operational efficiency in this case study.
Challenges
✲ Small staff size (2 full-time nurses and 1 full-time GP) leads to a shortage of both nurses and GPs for administrative and clinical tasks.
✲ The GP Partner is the main clinician dealing with most of the administrative tasks and as a result, the workload can be crippling.
Quote
“Although the figures show how much savings we have made, it actually translates to an immense amount of stress relief for me, which money can’t quantify. So, thanks a lot for that.”
– Dr SUVAJIT CHATTERJEE (GP Partner)
Products Used
✓ Lab Reports
Introduction
Attenborough Surgery, a single-practice Primary Care Network (PCN) spanning multiple locations across Hertfordshire (Bushey, Watford, Carpenders Park), is responsible for a patient list of around 32,000 individuals. This growing PCN faces substantial administrative demands due to its list size and ongoing expansion. This case study delves into how they tackled these challenges and optimized their operations.
Challenges
✲ Rapidly expanding PCN faces substantial administrative challenges due to its large patient list size and ongoing growth.
Products Used
✓ Lab Reports
✓ Patient Registrations (Soon)
Overview
In Islington’s N1 Primary Care Network (PCN), a notable challenge emerged as patient registrations surged, and lab reports flooded in. With up to 1,800 new patients registering monthly, the network had to innovate to maintain quality care. This case study explores their strategic response and partnership with GP Automate.
Challenges
✲ The increasing numbers of registrations and lab reports every month place a growing strain on the staff.
Products Used
✓ Lab Reports
✓ Patient Registrations
